Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains what information Cloud's Inventory collects, how it's used, and who it's shared with.

1. Information We Collect

• Account information: your email address (via Firebase Authentication) and business name.
• Inventory and product data: whatever you enter — product names, SKUs, barcodes, quantities, categories, and notes.
• Team member data: names, PINs, and roles you set up for employees who log in on your account. PINs are used only to authenticate team members into your own account and are not visible to anyone outside your account.
• Billing information: handled directly by Stripe, our payment processor. We don't store your full card number — Stripe does, under its own security standards and privacy policy.
• Usage data: basic technical logs (e.g., error logs) generated by our hosting provider to keep the Service running.

2. How We Use Information

We use the information we collect to operate the Service (storing and displaying your inventory data, authenticating you and your team, processing billing), to communicate with you about your account, and to maintain security — including the login-attempt limits that protect team-member sign-in from abuse.

3. Who We Share Information With

We don't sell your data. We share information only with the service providers that make Cloud's Inventory work:

• Google Firebase / Google Cloud — hosting, authentication, and database storage for your account and inventory data.
• Stripe — payment processing and subscription billing (for accounts billed directly by us).
• Shopify — if you install the app from Shopify, billing is handled through Shopify Billing, and we exchange inventory data with your store as described in section 4.

These providers process data on our behalf under their own security and privacy commitments, and we don't authorize them to use your data for their own purposes.

4. Connected Stores (Shopify and WooCommerce)

If you connect a Shopify or WooCommerce store, we receive and store only what we need to keep stock counts in step:

• Store details: your store address and the access credentials the platform gives us. These are kept on our servers only and are never shown in the browser.
• Product data: product and variant names, SKUs, IDs, and stock quantities, used to match items in your inventory.
• Order data: for each new order, the order number, time, and the items ordered (SKU and quantity), used to subtract stock and show order history. We do not store customer names, email addresses, phone numbers, shipping or billing addresses, or payment details from your orders.

We change stock counts in your store only when you turn store sync on. Exact quantities are sent only for the items you tick in "Review & sync now". We don't use store data for advertising and we don't sell or share it.

If you uninstall or disconnect: we stop receiving your store's data and remove our access credentials. When Shopify sends its store-removal request (about 48 hours after uninstall), we delete the remaining store link details. Customer data requests and deletion requests from Shopify are handled automatically; since we hold no customer personal data, there is nothing further to return or erase. Your own inventory stays in your account until you delete it. You can delete your account and all of its data at any time from Settings, or by emailing support@cloudsinventory.com.

5. Data Isolation

Each business's data is stored under its own isolated account. Other Cloud's Inventory customers cannot see or access your inventory, product, or team data.

6. Data Retention and Export

We retain your data for as long as your account is active. You can export your inventory to CSV at any time. If you cancel your subscription, we retain your data for a reasonable period in case you resubscribe, after which it may be deleted.

7. Security

We use industry-standard practices to protect your data, including access controls that restrict every account's data to that account alone, and rate-limiting on team-member sign-in to prevent PIN-guessing. No system is 100% secure, and we can't guarantee absolute security.

8. Children's Privacy

Cloud's Inventory is a business tool and isn't directed at children. We don't knowingly collect information from anyone under 13.

9. Changes to This Policy

We may update this policy from time to time. We'll post the updated version here with a new "Last updated" date.

10. Contact

Questions about this policy or your data? Reach us at: support@cloudsinventory.com